Engisoft, soluciones de gestión hotelera para tomar decisiones

Would you like to sell every single room of all of your hotels‚ always?

Ensure the coherence of your strategy concentrating the logics of your business in one single point. BIRD iCRS allows you to easily and quickly change and/or apply new sale and/ore business logics ‚Äì replicating this information to all of your sale channels (hotels, web channels, etc.).
Dont worry about the prices published on different channels; BIRD iCRS works for you, establishing a Single Image Inventory for each channel.
Centralising your chain will open the doors to all kinds of integration (channels, GDSs, Revenue Management Tools, DataMarts, etc.).
Process and analyze reservation statistics whenever you want, as all of the information will be centralized and always available.
Benefit from the concentrated availability of the entire chain, which will allow you to view the availability status with just a glance.
Must I ensure the conditions contracted with a specific tour operator? BIRD iCRS controls them for you, and will apply them automatically when the reservation conditions require so.
Complete integrity between BIRD iCRS and BIRD Hotel.

Rate optimization.
Possibility of recording independent rates and prices, applicable to rates already in effect, which will acquire the established conditions and restrictions.
Package Management.
Offer a set of services and determine whether they include lodging or not. Benefit from the possibility of working with Dynamic Packaging.
Automatic Closures
Closures can be applied manually or automatically. The rules according to which BIRD iCRS will apply them automatically can be established, keeping an audit of each operation that takes place.
Centralized availability.
View the availability of rooms or supplementary beds at all times. Close sales at any moment, based on the type of room and/or hotel. Manage overbooking.
Contract Management.
Create reference agreements for agencies and/or firms, intended for the entire chain or for a specific hotel or kind of room, simplifying, in consequence, the application of each agreement with the creation of a contract for each agent.
Practical and efficient reservation management.
Create single reservations or reservations for groups, congresses or delegates, with the corresponding confirmations, whether it‚Äôs via email, fax or printer.
Queries and much more.
Make all kinds of searches, with a complete log of all activities, performed either by system users or by the automatically configured procedures. Look up sales per chain and/or hotel and create reports displaying the results.

Your customers are your main asset. Take good care of them

Foresee their needs.
Configure personalizes stays and exceed your customers, expectations.
Attend to every single detail.
By knowing your customers‚Äô inclinations you will be able to offer a higher quality service each time.
The value of information.
With BIRD CRM you can edit the information content accordingly with your customers preferences, keeping them informed of news that may be of interest to them.
Plus, you can create all kinds of campaigns: mailing, e-mailing, sending, etc.
Optimize your salesmen's activity.
Control your salesmen‚Äôs every move: contracted deals, scheduled and fulfilled tasks, expenses used on potential customers, etc. All of this with the possibility of connecting through a web browser and updating the agenda at any time!
Corporate Identity.
Encompass a single information criteria for the whole chain. This way, all hotels will have a centralized policy, based on common information.

Creation and maintenance off all kinds of contracts, with the possibility of assigning multiple questionnaires to them in order to personalize information to the maximum extent.
Definition of filtering criteria for making all kinds of selections from amongst your contacts, allowing you to carry out customer loyalty campaigns.
Commercial management of the entire department: control your planning with options such as future tasks, accomplished work, cost estimates, priority levels, etc.
Preparation and execution of automatic e-mail, fax and letter mailing.
Creation of personalized listings.

Purchasing Centre
Optimizing purchases is much more than maximizing the
quality-price ratio and reducing costs.

Achieve better results.
By working with a single coding and location base, you‚Äôll achieve a strategic vision of your purchases.
Know what to buy.
Automate purchases and control stock minimums; keep a close control over quantities and habitual suppliers, with records of prices and offers as well as keys to never have an excess of inventory.
INTEGRAL information.
Multiple reports and query screens allow real-time stock control of all centres and from all departments. By knowing available amounts and value you will be able to transfer or sell from one centre to another.

Connection with all restaurants, bars and/or points of sale for automatic transfer of cash closings and corresponding consumption reductions, as well as updating of all Food and Drink centres and departments.
Each user‚Äôs operational activity and attributions are perfectly defined my means of profiles assigned to each of their responsibilities.
Emission of orders to suppliers with the possibility of encompassing purchases for different centres, with identification of delivery fractioning and differentiating features within the same product.
Automatic delivery to the supplier: e-mail, fax, configurable print-out, etc.
Control of offers, collective multi-centre purchases, transfers between centres and sales between different companies, consolidated consumption reports, inventories, margins, etc.

From now won, your only concern will be your customers…

Offering higher quality services…
Your personnel will only have to think about improving customer service, because BIRD Hotel will make your Hotel management procedures much more dynamic.
More information and better integration.
Our solutions are completely integrated with all of the other fields of your business: restaurants, cafeterias, spas, golf courses, etc.
Maximizing sales.
Our solutions will allow you to optimize your demand and boost low seasons, putting rooms up for sale on the Internet, which are automatically connected to the Distribution channels and travel portals.
Optimizing installations.
You will be able to sell the right room to the right customer, at a fair price.
Increasing hotel profits.
By knowing the state and statistics of your hotel at all times, you’ll be able to maximize your income.

Reservation monitoring
Monitor and confirm your reservations, waiting lists, estimates and cancellations; You’ll receive them automatically from your Hotel’s website itself.
Visual planning.
With just one click you’ll be able to extend a stayover, reallocate a customer to a different room, assign or release a reservation, register a key, prepare a welcoming card, etc.
Complete record of customers, companies and travel agencies.
Thorough availability queries.
Have occupancy percentages, average prices and bookings completely at your disposal – with the option of creating charts of your exploitation queries.
Single or group check in.
Check in customers individually or in groups, create one or several bills, print out traveller reports and input customer information with optical document scanners.
Control the occupied rooms during checkout. You may transfer charges and have them credited, look up invoice details, define automatic fees, open new invoices, etc.
Manage Traces/Notes and messages directly from the reservations module, the check-in or checkout modules or the housekeeping module.
Integration with more than 70 of the interfaces on the market.
Multiple statistics, production reports, occupancy reports and many more, all exportable to Excel.

Manage points of sale (POS) in an easy and efficient way.

Maximize your point of sales profits

Improve your service and optimize your resources.

Designed for everyone.

Complete integration.

Custom-designed services:
Arrange menus, items and breakdowns, which will allow you to efficiently control your stock and place orders. You may also include options tasting menu options.
Order Manager.
You will be able to easily make cancellations and invitations, modify prices or print orders directly from the kitchen – all depending on your user profile.
Item labelling.
Link items to different price lists..
Identificación de empleados y perfiles.
Diferentes niveles de accesos según el perfil configurado para cada uno.
Employee identification and profiles.
Grant different levels of access according to the profile configured for each employee.
Handle different currencies and modes of payment.
As well as controlling invitations and personalizing the format of the bill.
Create several bills per table and transfer to other tables. Identify the restaurant’s different areas and visualize the state of the tables. Use touch-screens, radio ordering/ wi-fi orders and scanners, simplifying tasks and improving productivity in your business’s different work areas.
Create forms and statistics for decision taking, which can be easily exported to Office.
Link to BIRD Warehouse for automatic stock and price managing. Or to BIRD Hotel to transfer charges to frequent customers’ rooms or accounts.

BIRD Warehouse
Optimize the profit margins and expense ratios, throughout the entire sampling and testing cycle.

Make goods reception easier
Make the reception of order much faster. The program automatically informs of the provider-item price and the available stock in each warehouse, as well as keeping a registry of offers and minimum and maximum order quotas for each provider, hence optimizing the purchase process.
Don’t calculate anything. Get the information you need.
Let BIRD Warehouse calculate all of the information you need for optimizing purchase management.

Multi-warehouse management with complete stock control for each warehouse.
Order input and automatic remission to the supplier. Goods arrival control through order lines (with the possibility of modifying units, cancelling or including specific lines from a packing list, etc).
Creation of packing lists with control over agreed prices (offers), discounts applied to specific lines or to the total price, gift items. Access to different storage areas through packing list lines. Viewing of pending orders for easier packing list creation.
Direct price searches by supplier-item and item-supplier.
Reports for management analysis: items purchased per supplier, item price log, items accumulated per supplier, item offer entry, consumption evaluation by average and/or sale price, etc.

Automatic communication management between BIRD Hotel and External systems.

Integrate external services, allowing you to offer more services and charge them directly to specific rooms, simplifying tasks and reducing the amount of work.
Telephone switchboards, Pay-TV systems, television and multimedia equipment, keys and access control, mini bar, energy control, optical document scanners, games, Internet and more.
Personalize interface parameters according to their features and attributions.
Auxiliary module with specific communication feature, strategically developed to incorporate the adaptations required for new products.
More than 70 interfaces and the compromise of constant development guarantee you the best interconnection with new products.
Production service assignation for direct charges to rooms.
Fast viewing of the status of all of the installed interfaces.

Maximize the profits of your areas: Reception rooms and conference rooms

Render your hotel’s different spaces profitable in the simplest way. You will be able to manage all kinds of events, include additional restaurant services and create room reservations for groups, making your customers’ stay much more comfortable and relaxed.
Configure and personalize your areas.
You can create different kinds of reception halls, depending on: the capacity, the surface, resources, etc.
Comprehensive Service
You may include area leasing, accommodation and catering in a reservation, and link it to BIRD Hotel or BIRD Restaurant in order to manage it with just one tool.
Integrate reception room, restaurant & additional services into your planning, in order to obtain greater control at the same time as you increase your profits.

Create areas that fit your needs.
Configure different kinds of reception halls, according to their needs and criteria: capacity, surface, resources, etc.
Global services
Plan and control additional restaurant, pass, package or event services.
Automatically create work orders for different departments, restaurant and service estimations, event posters or invoices, with no worries whatsoever.
Planning and occupancy.
View the situation of each reception room in a daily planning, classified by shifts and time slots.
Contracts and budgets.
Make budget-making much faster, as well as contracts and cost evaluations. Use a standard format or apply personalized options for each file.
Statistical analysis and reports for greater control of your business.

Control and organization of SPA and Wellness Services.

Give your customers the very best.
Easily obtain all of the information you need to offer your customers an excellent service and optimize the wellness area.
Take good care of your customers: with the treatment records you’ll know exactly what makes them feel at home.
Co-ordinate your employees’ availability schedules and assign work cabins to speed up allocation of resources for each reservation.
What’s more, you can market combined products, services and/or treatments.
Link all of the information.
On your customers’ reservations and preferences, by using BIRD Hotel. You can set up payments directly for different hotels, pay employees’ commissions, etc.

Human Resource Management:
Create and define employee profiles that comprise their schedule, salaries, duties to carry out, overtime control, etc.
Workspace configuration.
Define the features of your workspaces by typology, capacity and location.
Fast and dynamic planning.
Plan the activities that take place depending on employee and work cabin availability.
Reservation management.
Configure, create and monitor a reservation based on a single document. Even create vouchers and gift checks.
Reservations and invoicing.
Integrated in BIRD Hotel, this option allows you to assign charges to different hotels, manage employees’ commissions, records and statistics.
Product, service and program maintenance.
Customer and agency identification through centralised CRM.

Offers you a complete and centralised management of both Golf courses which you own as well as outside courses.

You will have all of the information at your disposal straightaway so that you can offer your customers a service that’s just right for them.
BIRD Golf is structured in 2 modules, which allows you to cover the needs of both the Reservation Centre and the on-course points of sale:
With BIRD Golf CRS, you can manage both ,your own and outside Golf courses.
BIRD Golf Client centralises processed reservations and item registers for later sales, collections and much more…
The service your customers deserve.
BIRD Golf’s membership management will guarantee your customers a high quality service – thanks to the option of managing your members by category or resort. Furthermore, it allows you to look up or prepare receipts automatically, as well as to manage passes, access controls, and much more!

Centralised Processing.
Allows you to view availability details with just one click and manage reservations intuitively.
Package creation.
Include all of the complements you need (Green Fee, Buggs, Trolley, etc.) to a single reservation.
Prices and rate setting
According to the type of operator (passing, resident, member), for seasons or events.
Item defining and maintaining
Complete Green Fee item administration, both rented or for sale.
Member management
Member support by resort or type of members. Automatic receipt preparation and consultation. Creation and emission of bank consignments.
Passes and time slots.
Define passes on price lists, with details regarding typology, areas and time slots.
Control and accesses
Define members’ access and control rights. Register positive accesses for management and report purposes.
Additionally, create reports on sales, reservations, course control, master caddy management, records and statistics.

Financial
Administrative-financial ERP management.

Administrative and financial management.
From basic accounting to advanced analysis, treasury, budget or fixed assets modules.
Automating of all accounting.
Easily make account notations for all of your business‚Äôs accounting operations.
Powerful cost control.
Obtain multiple reports at any level (Business areas, departments, etc.) by means of the budget and analysis modules.

Simple and automated accounting.
Automatic accounting entries within the registration of all kinds of administrative documents: invoices, payments, collections, unpaid fees, etc. You can also configure all kinds of pre-established templates, such as planning fixed accounting.
Analytical departmental accounting.
Perform result analysis for operating profits and balances - at department-section-group levels ‚Äì as well as creating and monitoring detailed estimates based on the information obtained.
The concept of mixed multi-corporations.
Automatically consolidate analytical accounting, budget controls and bank statements.
Budgets with accruals and automatic adjustments.
Budget control with automatic accrual capacity and deviation correction.
More features in fixed asset control.
Perform provisional depreciations and project simulations.
Analytical and treasury simulations.
Carry out simulations for operating profits and provisional balances that extend to four-year periods. Furthermore, prepare cash-flow forecast from the amounts of debtors, account receivables, account payables and budgeted expenses & incomes.